FAQ

Frequently Asked Questions

No account and no password. Is my data secure?

Absolutely. Your data is stored securely in the application on your device. The controls you use to access your device are the same that control access to your health data. If you use a PIN, face recognition, or a fingerprint, this will unlock the device, and that user then also has access to your data. Therefore, you must protect access to your device to protect your data. If someone knows your device PIN, they can also access your data.

What are Passkeys and where do you use them?

Passwords can be overseen when typed and are vulnerable to phishing attacks. That's why we use passkeys for Professional Users, who log in on behalf of their organisations.

Can I import my device data?

Currently, this is not possible, but this capability will be added soon and made available to all users.

What happens if I change my mobile device?

Your data is stored within the application on your device. As you migrate to your new device and import your backed-up data and applications, your health data will be imported to your new device and be accessible. It is important that you configure your backup of your device to include the application and its data.

How do I verify my identity with SwissID?

You can obtain a private, certified proof of identity through SwissID that is stored only on your smartphone. Click here to start the authentication process. If you already have the Talao wallet app with the SwissSign configuration, you can use the same link to proceed directly with the verification.

What should I do if there is no reaction to my information request?

If the recipient has erroneously misclassified your request as spam or forwarded it internally to people who are either absent or not competent to attend your request, you may not receive your data in time. It may be helpful if you follow-up your request with a direct email or phone call, referencing an email from DoNotReply@shareguard.app containing your request. The upload link in your request to transfer your data expires after 30 days. If needed, you can simply send another request which includes a new link valid for another 30 days to allow them more time, though normally 30 days should suffice.

You may also receive feedback that they prefer sending you your data directly with another service, such as their own application or another encrypted email service. If you prefer receiving all your health data in one place in the shareguard app, then you need not to accept this and should point them at their obligation to transfer your data to another Controller as per data protection law (DSG Art 28 (2)) – in this case Hygiaso AG as the manufacturer of the shareguard app via the link included, as it was specified in your request. You can counter any objections regarding security or privacy of the shareguard link transfer by referring to the ISO 27001 (information security) and ISO27701 (data protection) certification, which they can verify with SQS (Zertifizierte Organisationen | SQS Switzerland) and all transfers being encrypted. All necessary information is available also in the footer on the Web App of the transfer link in your request.

In general, we experience good intent of all organisations to fulfil patient requests. If however despite repeat attempt or reminders your request is being ignored or continually delayed, then you may want to seek legal advice to enforce your rights with a lawyer of your choice in the domain of patient rights or consult the Federal Data Protection and Information Commissioner (FDPIC, Telephone: +41 58 462 43 95, Contact the FDPIC). RECHTMED AG, +41 33 511 20 00 is a legal office familiar with the context.

Where can I get help?

If you can't resolve your question with the answers provided here, you can reach out to info@shareguard.health.